Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there's a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Returns & Exchange
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Unfortunately, we do not accept exchanges.
Shipping & Tracking
How long does shipping take?
Shipping typically takes 1-2 business days after your order is processed. In total, you can expect to receive your order within 1-3 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Is shipping free?
Yes, over a minimum order value
Can I change my shipping address after ordering?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.